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"Photos upload as JPEG, PNG or WebP."

Save iPhone HEIC or AVIF photos as JPEG and upload them again.

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Written by Tosin Hammed

The full message is: "Photos upload as JPEG, PNG or WebP. Save HEIC or AVIF photos as JPEG first (on iPhone: Settings → Camera → Formats → Most Compatible), then upload again."

It appears when you upload a HEIC or AVIF photo, the format many iPhones use by default.

What to do

  • On iPhone, open Settings, then Camera, then Formats, and choose Most Compatible. New photos save as JPEG.

  • For photos you already have, share or export them as JPEG, or take a screenshot of the photo, then upload that.

  • On a computer, open the photo in any image app and save it as JPEG or PNG.

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