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"We could not read this file" when uploading a resume

Fix resume uploads that fail or come out mostly empty, or paste the text instead.

T
Written by Tosin Hammed

We read PDF, Word (.docx and .doc) and TXT files up to 8 MB.

  1. "This file is protected by a password": remove the password and upload it again.

  2. A scanned resume or a photo: there's no selectable text to read. Upload the Word file instead, or paste the text (see below).

  3. "We found little text in this Word file": if it's mostly text boxes or images, save it as PDF and upload that.

  4. Still not reading? Open the file, save it again as PDF or DOCX, and upload the new copy.

Paste the text instead

  1. Choose Back at the bottom of the upload screen to return to the three ways to start.

  2. Choose Tell your Career Story.

  3. Paste your resume text into the box (at least a few sentences) and choose Draft my resume.

Fields look incomplete

If you see "Resume read with the basic on-device parser", AI structuring was busy, so some fields may be generic. Check each section, or try again a little later. Very long files are only partly structured, so check the later sections.

Review the mapped fields before you continue. You can fix everything in the editor.

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