Paid by bank transfer or USSD?
These can take a few minutes to clear. Your plan is applied automatically as soon as the money arrives, so you don't need to do anything or pay again. Check Plan & Billing after a few minutes.
Paid by card, or still nothing after 30 minutes?
Reload the page, then open Plan & Billing and check the plan card and your AI credits.
Sign out and sign in again with the email you paid with.
If it still isn't there, message us with:
the email on your Nexframe account
the payment reference from your receipt (it starts with NFX)
We'll fix it quickly.
Paid twice by mistake?
Message us with both references and we'll refund the extra payment.