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I paid but my plan or credits have not updated

What to do if Paystack took the payment but Studio still shows your old plan.

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Written by Tosin Hammed

Most payments are confirmed within seconds. Studio also hears from Paystack directly, so a closed tab still gets its pass.

Check first

  1. Reload Plan & credits. Your plan name, credits and end date update there.

  2. Check Credit history for a line such as "Bought Creator (30 days)".

  3. Make sure you are signed in to the account you paid from. The email used at checkout is your Studio account email.

If it still has not updated after a few minutes

Write to us in the chat or at [email protected] with:

  • The email on your Studio account

  • Your payment reference from the Paystack receipt (it starts with NFS-)

  • The amount and the date of payment

If you were charged but your plan did not update, we fix it or refund you in full.

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