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"We could not find that payment."

Studio could not match this payment to your account. Here is how we fix it.

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Written by Tosin Hammed

The full message is: "We could not find that payment. If you were charged, contact us with the reference from your receipt."

This can happen if you returned to Studio signed in to a different account, or opened an old payment link.

What to do

  1. Check you are signed in with the email you paid from. Your email shows under your name at the bottom of the sidebar.

  2. Tap the Credits box at the bottom of the sidebar to open Plan & credits. On a phone, tap the menu button (≡) at the top right first.

  3. Check your plan at the top, and look for a "Bought" line under Credit history.

  4. If you were charged and your plan has not updated, contact us in the chat or at [email protected] with your account email and your payment reference from the Paystack receipt. It starts with NFS-.

If you were charged but your plan did not update, we fix it or refund you in full.

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