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"The payment did not go through."

Paystack reported the payment as failed or abandoned. Nothing was added.

T
Written by Tosin Hammed

Paystack reported that this payment failed, was abandoned or was reversed, so your plan did not change.

What to do

  • Try again: tap the Credits box at the bottom of the sidebar to open Plan & credits (on a phone, tap the menu button (≡) at the top right first), then tap the plan's button, such as Get Creator, or Buy under Top up.

  • Use another card or a different method on the Paystack page: card, bank transfer or USSD.

  • Check with your bank that online payments are enabled for your card.

  • If money left your account anyway, contact us with your account email and payment reference (it starts with NFS-). We fix it or refund you in full.

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