7-day refund
If a pass is not right for you, email [email protected] within 7 days of paying, from the email on your account, with your payment reference.
If you have used fewer than a quarter of the pass's credits, you get a full refund.
Above that, the refund is in proportion to the credits left.
Unspent top-up credits can be refunded the same way.
A partial refund removes the same share of the credits it bought.
Charged in error
If you were charged twice, or charged but your plan did not update, email us and we will fix it or refund you in full, whenever you noticed.
Failed generations
Credits for a generation that fails are returned to your balance automatically. You do not need to ask.
How refunds are paid
Refunds go back to the card or account you paid with, through Paystack. They usually arrive within 5 to 10 working days, depending on your bank. Once a pass is refunded, its days and credits are removed from your account.